mkt4 Help Centre
Frequently Asked Questions mkt4
for Malaysian Players
This page collects answers to the questions most frequently asked by mkt4 players — from how to register a new account, understanding the welcome bonus, resolving technical issues on your device, how to play live table games, through to the process of withdrawing funds to your e-wallet. All information here is based on current mkt4 policy.
Safe & Secured Account
Every mkt4 account is protected with SSL encryption. Your password is stored securely and no third party can access it.
Fast Withdrawals
Withdrawals are processed within 10 to 45 minutes via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency.
24/7 Bilingual Support
The mkt4 support team is available via live chat and email at all times in Bahasa Melayu and English.
Generous Welcome Bonus
New players are eligible for a 100% bonus on their first deposit up to RM300, with a wagering requirement of only 20x the bonus amount.
Multi-Device Compatible
mkt4 can be played on Android and iOS mobile phones, tablets or laptops with no additional app download required.
Local Payment Methods
Deposits and withdrawals are supported via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrencies such as USDT, BTC and ETH.
Account Registration
Questions about how to register, log in on a new device and manage your mkt4 account.
No. mkt4 policy only allows one account per individual. This means one full name, one mobile phone number and one bank account or e-wallet per player. If the system detects duplicate accounts, mkt4 reserves the right to close the additional accounts without notice and cancel any related balance or bonuses.
Open the mkt4 Login page on your new phone's browser, then enter the same username and password as usual. There is no need to register again — your account remains active on any device as long as you use the correct credentials. If you are on a different data connection, the verification process may ask you to confirm your identity via email or phone number.
A mkt4 username typically consists of letters and numbers and cannot contain special characters. For passwords, it is recommended to use a combination of uppercase letters, lowercase letters, and numbers to keep your account secure. Avoid using your date of birth or full name as a password as these are easy to guess. Store your login details somewhere safe and do not share them with anyone.
Click the "Forgot password?" link on the mkt4 login page. You will be asked to enter your registered email or mobile phone number. Once your identity is verified, password reset instructions will be sent to you. If you are still having trouble, contact mkt4 support via live chat, available 24/7.
No. mkt4 only accepts registrations from individuals aged 21 and above. This is a mandatory requirement in line with responsible gambling practices. During registration, you may be asked to provide proof of age. Accounts found to belong to underage individuals will be closed immediately.
Device & Technical
A guide to resolving common technical issues and how to optimise your playing experience on mkt4 across different devices.
On Chrome (Android): open mkt4.org, tap the three-dot icon at the top right corner, then select "Add to Home screen". On Safari (iPhone/iPad): tap the Share icon at the bottom, scroll down and select "Add to Home Screen". After that, the mkt4 icon will be available like a regular app without needing to open the browser first.
If the connection drops during an active round, the mkt4 system will record the game result based on server data. When you log back in, your account balance will be updated according to the actual result. It is recommended to use a stable Wi-Fi or 4G/5G data connection to avoid interruptions, especially when playing live casino or crash games like Aviator.
mkt4 can be accessed on any device with a modern browser — Android phones, iPhones, iPads, tablets as well as laptops and desktop computers. No app download is required. For the best experience, use the latest version of Chrome, Safari, Firefox or Edge. A larger screen size gives a more comfortable view, especially for live table games.
Slow pages are often caused by an outdated browser cache. Try clearing your browser's cache and cookies: on Chrome, go to Settings → Privacy → Clear Browsing Data. Once done, reload the mkt4 page. If the problem persists, try using Incognito mode or a different browser to determine whether the issue is related to the device or the account.
In general, a new login session on another device will automatically end the previous session to protect your account security. It is safer to log out of the old device before logging in on a new one. If you find that your account has been accessed without your permission, contact mkt4 support immediately via live chat 24/7.
Live Table Games
A basic guide to live casino games at mkt4 including sic bo, roulette, baccarat and how to play on a mobile phone.
Sic bo is a traditional Asian dice game that is very popular among Malaysian players at mkt4. Players place bets based on the outcome of three dice rolled. Common bet types include Big/Small (dice total of 4-10 for Small and 11-17 for Big), specific number bets and dice combinations. This makes it an easy-to-understand yet entertaining option.
Bet limits at mkt4 live casino tables vary depending on the type of game and the table selected. There are low-limit tables suitable for new players, as well as high-limit tables for experienced players who want to wager larger amounts. You can view the table limits when selecting a game before joining. Check the live casino section for a full list of available tables.
Roulette offers a variety of bet types. Outside bets (lower payout but higher odds) include Red/Black, Even/Odd, and 1-18 or 19-36. Inside bets (higher payout) cover a single number, split (two adjacent numbers), corner (four numbers) and street (three consecutive numbers). New players are advised to start with outside bets to get familiar with the game.
Yes. All live casino games at mkt4 are optimised for mobile phones and tablets. The table interface, betting board, and live host video stream will adapt to your device's screen size. Use a stable Wi-Fi or 4G/5G connection to keep the host video uninterrupted, and make sure your browser is updated to the latest version.
Baccarat is one of the most popular live casino games at mkt4. The objective is simple — predict whether the Player hand, the Banker hand or a Tie will get a card value closest to 9. The Banker bet has a slightly higher statistical chance of winning, but a small commission is charged on winnings. The Player bet carries no commission, while a Tie offers a higher payout but occurs less frequently.
Welcome Bonus
Everything you need to know about the mkt4 first deposit bonus — how to claim it, wagering requirements and general terms.
mkt4 offers a 100% bonus on the first deposit up to RM300. For example, if you deposit RM100, you receive a RM100 bonus bringing your balance to RM200. If you deposit RM800, the bonus credited is RM300 (the maximum), bringing your balance to RM1,100. The wagering requirement is 20x the bonus amount before the bonus funds can be withdrawn.
The welcome bonus is available once only for each new mkt4 player making their first deposit. It cannot be claimed again once used and cannot be transferred to another account. Make sure you read the bonus terms carefully before claiming it so you understand the requirements that need to be met.
Generally, bets on online slots and some table games count towards meeting mkt4's wagering requirements. However, the contribution rate may vary by game category — for example, slots may count in full while certain table games count only partially. Check the mkt4 Terms & Conditions page for the full list of games and their respective contribution rates.
Yes, you can choose not to accept or to cancel the mkt4 welcome bonus. Contact mkt4 support via live chat before placing any bets using the bonus balance. Please note that once wagering requirements have started to be completed, cancellation may involve a deduction of the bonus amount from your account balance.
Yes. All bonuses at mkt4 have an expiry period. If the wagering requirements are not completed within the set timeframe, the bonus and any related winnings will be automatically forfeited. The exact expiry date will be stated when you claim the bonus. Make sure you check this information and plan your gaming activity accordingly.
How to Withdraw
A complete guide to the withdrawal process at mkt4, including minimum amounts, processing times and accepted methods.
The minimum withdrawal amount at mkt4 is RM50 for all methods — whether via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency (USDT, BTC, ETH). Make sure your account balance is sufficient and all wagering requirements have been met before submitting a withdrawal request.
Withdrawals at mkt4 are typically processed within 10 to 45 minutes, including via Touch 'n Go eWallet, DuitNow and ShopeePay. This timeframe applies to all supported payment methods. If the funds have not been received after 45 minutes, you can contact mkt4 support via 24/7 live chat to check the status.
Yes. Once the wagering requirement of 20x the bonus amount has been fully completed, winnings derived from that bonus can be withdrawn as normal. For example, if your bonus is RM100, the wagering requirement is RM100 × 20 = RM2,000. After that amount has been reached through valid bets, the remaining balance including winnings can be processed for withdrawal.
A "pending" status can occur for several reasons: a security review by the mkt4 team, incomplete account verification requirements, or a technical issue with the payment provider. If a withdrawal has been pending for more than 45 minutes with no update, please contact mkt4 support via live chat and provide your transaction reference number for further checking.
In general, mkt4 encourages withdrawals using the same method used for the deposit — this is standard practice for online gambling platforms to ensure transaction security and prevent fraud. If you wish to use a different method, contact mkt4 support first for guidance and approval.
Still Have Questions? We Are Here to Help
The mkt4 support team is available at all times via live chat and email in Bahasa Melayu and English. Feel free to reach out — or visit the games and account sections for your full experience at mkt4.
Support email: [email protected]