Your Privacy is Our Priority at mkt4
mkt4 is committed to protecting the personal information of every player with strict data security standards. This Privacy Policy clearly explains how we collect, use, store and protect your data while you use our platform.
Data Protection Principles
Six Core Principles of the mkt4 Privacy Policy
We adhere to internationally recognised core data protection principles. Every decision relating to your data is made based on these six principles.
Full Transparency
We clearly inform you about the types of data we collect and the purposes for which it is used. There is nothing hidden in our data collection process.
Purpose Limitation
Your personal data is only used for the specific purposes stated. We do not use your data for any other purpose without your prior consent.
Layered Security
Our system uses 256-bit SSL encryption, multi-layered protection and continuous security monitoring to keep your data secure at all times.
Control in Your Hands
You have the right to access, correct or request deletion of your personal data. Requests can be submitted at any time through our support channels.
Secure Storage
All data is stored on servers protected with strict access controls. We limit internal access to staff who genuinely need the data to carry out their responsibilities.
Controlled Retention Period
Your data is not kept longer than necessary. We have a clear data deletion policy in line with legal requirements and our platform's operational needs.
Section 1
Information We Collect
mkt4 collects personal information needed to provide safe, responsible online gambling services that meet legal requirements. This data collection follows a minimum necessity principle — we only take what is genuinely required.
Identity Information
During account registration, we collect your full name, date of birth, mobile phone number, email address and identity card number (MyKad). This information is required to verify your identity, confirm that you are at least 21 years old, and comply with the international licensing requirements that mandate the Know Your Customer (KYC) process.
Financial Transaction Information
To process deposits and withdrawals, we record details of the payment method used — including information related to e-wallets, FPX accounts and cryptocurrency wallet addresses. We do not store your PIN numbers or banking passwords. All financial transactions are processed through encrypted and protected channels.
Platform Activity Data
We record game history, bets, winnings, account logins and platform usage patterns. This data is used to provide effective customer support, detect suspicious activity and ensure game integrity. It also helps us understand player needs in order to improve our services.
Device Technical Information
Our platform automatically records your IP address, web browser type, operating system, screen resolution and session information. This technical data is used for account security, detection of unauthorised logins and optimising the user experience across different types of devices.
🔒 Important Note: mkt4 never sells, rents or discloses your personal information to third parties for marketing or commercial purposes. Your data belongs entirely to you.
Section 2
How We Use Your Data
Every piece of data collected has a clear and legitimate purpose. Below are the purposes for which your personal data is used on the mkt4 platform.
Verification and KYC
- Verifying identity during new account registration
- Confirming that players are 21 years of age or older before full access is granted
- Meeting international gambling licensing and regulatory requirements
- Verifying large withdrawal requests
Customer Support
- Providing accurate and relevant assistance to players
- Resolving disputes or issues related to transactions
- Contacting you if suspicious activity is detected on your account
- Sending important service-related updates
Service Improvement
- Analysing usage patterns to improve platform design
- Identifying and resolving technical issues more quickly
- Tailoring game recommendations based on your preference history
- Developing new features relevant to Malaysian players
⚖️ Legal Basis: mkt4's processing of your data is based on fulfilment of the service contract, international licensing legal obligations and legitimate interests in platform security.
Section 3
Data Sharing With Third Parties
In certain situations, mkt4 needs to share some information with selected third parties. All such sharing is subject to strict confidentiality and data protection agreements.
Licensed Payment Providers
To process transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, the required information is shared with the relevant licensed payment providers. All these providers are bound by strict data protection agreements and comply with payment industry security standards.
Security and Fraud Agencies
mkt4 may disclose information to licensed fraud prevention and cybersecurity agencies when there are indications of fraudulent activity, money laundering or platform security threats. Such disclosure is made solely to protect players' interests and the integrity of the platform.
Licensing Authorities
As a platform operating under international licensing, mkt4 may be required to submit certain information to the relevant licensing authorities during audit or investigation processes. This is a legal obligation that cannot be disregarded.
Section 4
Use of Cookies and Tracking
The mkt4 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Below is an explanation of how we use cookies.
Essential Cookies (Required)
These cookies are required for the basic functions of the platform — including maintaining your login session, remembering your language preference and ensuring session security. Without these cookies, some platform functions cannot operate correctly.
Analytics Cookies
We use analytics cookies to understand how players interact with our platform — which pages are visited, how long is spent on them and any technical issues encountered. This information is used in aggregate form without identifying any individual specifically.
Preference Cookies
These cookies save your preferences such as display settings, favourite game records and interface preferences. This allows our platform to deliver a more personalised experience each time you return.
🍪 You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the mkt4 platform.
Your Rights
Your Personal Rights as an mkt4 User
As an mkt4 player, you have clear rights regarding your personal data. All these rights can be exercised by contacting our support team via live chat or email.
Right of Access
Request a copy of the personal data we hold about you.
Right of Rectification
Correct information that is inaccurate or outdated in our records.
Right of Erasure
Request deletion of your data subject to legal obligations.
Right to Object
Object to the processing of your data for certain non-mandatory purposes.
Right to Restriction
Restrict the processing of your data under certain circumstances and for certain periods.
Right to Portability
Receive your data in a format that can be transferred to another platform.
Request Response Time
mkt4 is committed to handling every privacy-related request with care and professionalism. Our Data Protection team will verify the requester's identity before processing any request, to keep your data secure. For complex requests that require a thorough review, we will keep you updated on progress along the way. Contact us via 24/7 live chat or send a written request to our support email.
Section 5
Technical Security Measures
The security of your personal data is a core priority at mkt4. We invest in industry-grade security infrastructure to protect every layer of data.
Data Encryption
All data transmitted between your device and our servers is protected with 256-bit SSL/TLS encryption — the same technology used by major banking institutions worldwide. Data stored in our databases is also encrypted using current encryption standards.
Internal Access Controls
Only authorised staff with a legitimate job requirement are permitted to access player personal data. Every access is logged and monitored by our internal security systems. mkt4 staff are bound by legally enforceable confidentiality agreements.
Regular Security Audits
mkt4 undergoes regular security audits and risk assessments conducted by independent third parties. This process ensures our data protection systems stay current with the latest cybersecurity threats and meet international gambling industry standards.
Section 6
Data Retention Period
mkt4 follows a data minimisation principle — your data is not kept longer than necessary for its stated purpose.
Active Accounts
While your account is active, mkt4 retains all information needed to provide the full service, including transaction history, game activity and account details. This data is required for customer support, security and licensing compliance.
After Account Closure
When an account is closed, mkt4 retains financial transaction records and KYC data for the period required by international licensing obligations. This is a mandatory requirement. Data that is no longer legally required will be securely deleted.
System and Security Logs
Technical and security logs are retained for a sufficient period to allow security incident investigations and platform audits to be conducted effectively. Once that period ends, these logs are automatically deleted in accordance with our data retention policy.
📋 If you would like to know the specific retention period for a particular category of data, contact the mkt4 Data Protection team by email or 24/7 live chat.
Section 7
Privacy Policy Amendments
Policy Update Process
mkt4 reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or technological developments. When a material amendment occurs, we will notify players via an in-account notification or their registered email. The date of the most recent amendment will always be shown at the top of this page.
Notification of Significant Changes
For any changes that materially affect how we process your personal data, mkt4 will provide sufficient notice before those changes take effect. Continued use of our platform after the effective date of an amendment is considered your acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account and request data deletion.
📅 Last Amended: January 2026. You are encouraged to review this Privacy Policy page periodically to stay informed about how we protect your information.
FAQ
Frequently Asked Questions About the Privacy Policy
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